- Supports Account Managers and Program Coordinators.
- Acts as point of contact for and develops strong partnerships with vendors and clients.
- Manages logistics, shipping information and tracking.
- Processes any returned product in collaboration with Shipping & Customer Logistics and Receiving teams.
- Receives and responds to routine Client inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to Account Manager/Director.
- Effectively moves all projects forward at pace for on time completion, consecutively meets the flow requirement for all new incoming leads.
- Reviews pricing, grammar, proofs on proposals prior to submitting to clients and facilitating approvals.
- Coordinates the client’s review and approval of proofs.
- Oversees the order process and works with the Operations team to facilitate order fulfillment.
- Maintains an accurate and updated database of client information.
- Tracks all pertinent inventory, project details and deliverables.
- Follows all CRM protocols to ensure accurate order information, details, status and activity.
- Occasional gift assembly or special projects as assigned.
- All employees are asked to help keep the office/warehouse clean and organized.
- Assisting to keep shared office spaces clean and organized.
- Performs other responsibilities and duties as needed.
