About Us
Corporate Couture is a Woman Owned Small Business (WSOB) and Women’s Business Enterprise (WBE) Certified company that aims to embody the culture, innovation and brand of our clients. We offer boutique-style branded merchandise with a primary focus on being an extension of our clients’ teams, helping them bring their brand to life through memorable, intentional merchandise.
Summary
This position is responsible for providing full support to our Account Management team; performing a range of duties such as fielding client inquiries, following up with vendors and clients, diligently tracking products to ensure delivery and keeping the Account Managers informed about the status of all projects.
Responsibilities
- Supports Account Managers and Program Coordinators.
- Acts as point of contact for and develops strong partnerships with vendors and clients.
- Manages logistics, shipping information and tracking.
- Processes any returned product in collaboration with Shipping & Customer Logistics and Receiving teams.
- Receives and responds to routine Client inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to Account Manager/Director.
- Effectively moves all projects forward at pace for on time completion, consecutively meets the flow requirement for all new incoming leads.
- Reviews pricing, grammar, proofs on proposals prior to submitting to clients and facilitating approvals.
- Coordinates the client’s review and approval of proofs.
- Oversees the order process and works with the Operations team to facilitate order fulfillment.
- Maintains an accurate and updated database of client information.
- Tracks all pertinent inventory, project details and deliverables.
- Follows all CRM protocols to ensure accurate order information, details, status and activity.
- Occasional gift assembly or special projects as assigned.
- All employees are asked to help keep the office/warehouse clean and organized.
- Assisting to keep shared office spaces clean and organized.
- Performs other responsibilities and duties as needed.
Requirements
- Detail-oriented with strong administrative and organizational skills, able to multitask effectively in a fast-paced environment.
- Team-oriented, good communicator, cooperative, friendly and professional, interacts well with a diverse range of people, respects confidentiality, possesses basic customer service skills.
- Proactive attitude with a passion for client satisfaction.
- Excellent time management skills required.
- Exceptional presentation and verbal and written communication skills.
- High level of efficiency and accuracy.
- Solution oriented, able to anticipate needs of team and clients and offer solutions as challenges arise.
- All employees are asked to help keep the office/warehouse clean and organized.
- Assisting to keep shared office spaces clean and organized.
Preferred Qualifications
- Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
- Proficient in MS Office & G-Suite. Experience with Commonsku is a plus. Typing speed 45+ wpm
Competencies
- Adaptability/Flexibility
- Attendance/Punctuality
- Customer Service
- Dependability
- Interpersonal Skills
- Oral and Written Communication Skills
- Professionalism at all times
- Teamwork
- Compassion for job
Compensation
The pay range for this position is $24/hr-$29.50/hr. Compensation may vary depending on relevant experience, skills and business needs.